Developer Store Help

Store Help

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About the Arm Developer Store

The Arm Developer Store, in addition to our direct and distribution sales channels, gives our customers ample choice when buying a license to use our software development tools.

This online portal lets you discover, select and purchase licenses for a selection of our most popular software development tools and software. More product licenses will be available to purchase in the Store over time. If you would like to know more about Arm products and services not available via the Store, please visit Arm.com or contact us directly.

Try before you buy

We want you to be happy with your purchase, which is why you can evaluate our software for free before purchasing a full license. To get started, follow the links to the evaluation/trial on the relevant product pages within the Store and don't hesitate to get in touch, should you need help from a product expert.

Payment options and order processing

Payment
The Arm Developer Store uses PayPal as a secure payment gateway. When completing a transaction through the store, you can pay using either a PayPal account or a credit card (as a guest). Accepted credit cards include Visa, Mastercard, American Express and Discover. For alternative payment methods, please contact us. We currently accept payments in either US Dollars (USD) or Euros (EUR), payments made in a local currency that differs from these will be converted to US Dollars (USD) or Euros (EUR) by PayPal at a rate set by their platform at the time of purchase.

Order fulfilment
Once Arm receives your order together with the successful PayPal authorization, we will check the details and endeavour to fulfil it within a few hours (Monday to Friday 09:00 to 17:00 GMT, except on UK bank holidays). Orders placed on weekends or bank holidays will be processed on the following working days. Normally you should receive your software license keys within three (3) working days of placing an order.

Online checkout limitations

Maximum order value
Orders can be placed and paid for via PayPal up to a value of $10,000 USD or €7,700 EUR. If your order exceeds this value, please contact us directly and we'll be happy to suggest an alternative way to complete your purchase.

Products currently excluded from online sales
Not all products listed in the Arm Developer Store can currently be purchased online. In this case, you can get in touch with an Arm representative or a local distributor or agent to complete your transaction. Over time more products will become available for sale via the Store.

Limited territories
Online checkout and payment is not available in a few areas.  If that is your case, please get in touch with us and we will be happy to assist you. 

Other ways to buy

If you would prefer to have technical support in your own language or the product you would like to buy is not yet available via the Arm Developer Store, there are other ways to buy our software development tools:

Request a callback from an Arm team member
Find a local distributor
Find a local Arm sales office

Software licensing models and licence agreements

Across our development solutions product range, we offer a wide variety of license types to best meet your requirements.

Use by you of any Arm software and documentation, and receipt by you of any associated support services will be subject to the terms and conditions of the relevant Arm End User Licence Agreement. Please make sure you have read and understood the End User Licence Agreement (EULA) for your product before purchasing a license to use it. For your convenience, you'll find a brief summary of the license models we offer in the below paragraph.

End-user type
Arm offers special pricing for products used for academic/educational purposes. Please contact us if you are unable to find educational pricing on the product of your choice in the Store. If you are looking for teaching resources, you'll find information about the Arm University Program on our website.

Licensing models
Different Arm software development products may be offered on differing licensing terms. 'Node-locked', 'Named User' and 'Individual' are all license model variants targeting usage by an individual developer. 'Concurrent' (floating) and 'Department', on the other hand, are variants that allow teams to share licensed seats, within agreed geographical limits.

In addition to these license types, some HPC tools offer distinct license types depending on the scale of your system: Multithreaded (single-process), Parallel (Up to 32 processes on a single workstation) and Supercomputing (floating seats for 32 processes and over).

Note that when selecting floating licenses in the product configurator, the quantity field determines how many seats to be added into a single license. If you need more than one floating license of the same product, just configure the number of seats as required and click 'add to cart' as many times as you need licenses. Every instance will create a new line item in the cart, effectively instructing us to generate one license per line item.

Technical support and warranty

If your product includes support and maintenance, technical support for software development tools licensed through the Developer Store will be provided directly by Arm via our online case management system. If you licensed your software development license from one of our distributors, first-line technical support is supplied by the distributor or their agent. 

Our physical products are typically covered by 12 months warranty on the main unit and 90 days warranty on third-party power supplies and cables. For details, please refer our Terms and Conditions. If you believe your Arm hardware product is defective, within or without the warranty period, please contact your Arm sales agent or, if purchased directly from Arm, our technical support team. For products outside their warranty period, be aware that in certain cases Arm may not able to provide you with a quote for repairing them and you may be advised to purchase a new product.

Tracking or cancelling orders

If you would like to view the status of your order, please sign in to the Arm Developer Store using your Arm account.

To cancel an order that has not yet been fulfilled, please contact us via email.

Terms and Conditions

Before accepting the Terms and Conditions of the online store including the relevant End User Licence Agreement by placing an order, please make sure you satisfy yourself that the product is suitable for your intended use. If you are uncertain whether it will meet your requirements, we recommend you take a free evaluation of the software or speak with an Arm expert to discuss your needs before purchasing a full commercial license.

A contract will have been formed between Arm and the customer once an order has been placed and subsequently confirmed by Arm. Please read the Terms and Conditions for details. If you have any questions, don't hesitate to contact us via email.